Customer Success Manager

About the role

Guide customers from day one: connect their tools, build their first automations with them, and make sure they see value fast and stay.

What you will do

• Lead onboarding for new customers: connections, automations and team training.
• Build a success plan for each customer, and run quarterly business reviews.
• Track usage and health metrics, and spot a customer at risk early.
• Collect what works and what does not, and pass it to the product team.

What matters to us

• 3+ years in customer success or implementation of a B2B SaaS product.
• Technical comfort: APIs, webhooks and automation tools (Make, n8n, Zapier).
• Familiarity with SaaS metrics: churn, NRR, adoption and expansion.
• Strong Hebrew and English, written and spoken.

Nice to have

• Experience with large customers and organisations.
• Another of the site’s languages.

What you will work with

• Troupia
• Make
• n8n
• Zapier
• Google Workspace
• Webhooks

Your first 90 days

1. 30

   Month one: learn the product in depth, and guide a first customer through onboarding.

2. 60

   Month two: build an onboarding process and short guides that can be repeated.

3. 90

   Month three: own a book of customers: their health metrics and their expansion.

About Troupia

We are building a team of AI agents that does the day-to-day work of businesses and organisations, beside the people in them. The product is live, in eight languages, and the team is small: whoever joins now shapes where it goes.

How we hire

1. 1A short intro call.
2. 2A professional conversation with the people you will work with, sometimes with a short task.
3. 3A meeting with the founder.
4. 4An offer. And at every step, you get an answer, even when it is no.